Enhanced SMR functionality for fleets
Comprehensive tyre management capabilities have now been introduced to the recently launched “New Evolution” version of 1link Service Network.
This development marks the latest milestone in the ongoing redevelopment of the SMR platform, reinforcing its position as the leading digital solution for managing fleet service, maintenance and repair processes.
Significant advancement in platform capabilities
James Thurtle, Vice President, UK and International Product Management, said:
“‘The New Evolution’ of 1link Service Network is being piloted by a number of major fleets and we are enhancing it with new features all the time but these tyre management processes represent a significant step forward for the platform.
“The core approach taken in 1link Service Network has been evolved over decades to ensure that tyre buying and fitting is cost-effective, efficient and safe.”
“Tyres are, in many cases, the biggest SMR expense for vehicle operators, and the core approach taken in 1link Service Network has been evolved over decades to ensure that tyre buying and fitting is cost-effective, efficient and safe.
“The main improvements in the tyre process focus on improved useability. For example, more information is presented with the use of ‘side peeks’ that remove the need for users to switch between screens to find the information that they need.”
The inclusion of tyre management strengthens the platform’s end-to-end SMR capabilities, helping fleets control costs, simplify supplier interactions and increase operational visibility.
Leveraging new architecture for scalability and innovation
The latest version of 1link Service Network is built on a new cloud-based, event-driven architecture designed to deliver higher levels of stability, scalability and performance.
A redesigned data framework has also allowed epyx to introduce a series of innovations, including a modernised user interface, a reimagined jobsheet workflow, and an updated driver booking experience. Ongoing development continues to focus on advanced rules management and improved incident handling.
A measured rollout ensuring continuity and quality
James said: “The intention is to roll out the redeveloped 1link Service Network across more of our users over the course of the year as we add further features and enhancements.
“It is not an easy task and has been likened internally to fixing a plane while flying 30,000 feet in the air. It’s a question of keeping SMR processing for our customers fully operational while rebuilding the platform. We are being considered in our approach to ensure they continue to receive a high quality of service.
“This is, we believe, the most widely used specialist platform in the fleet sector, so stability is crucial. We’re pleased to say that the new version has proven very solid so far while feedback from initial users has been overwhelmingly positive.”
This careful, phased implementation approach ensures that fleets experience uninterrupted service while gaining access to the latest platform innovations.