Strengthening customer service through smarter fleet maintenance
A focus on improving customer satisfaction and achieving tighter control over service, maintenance and repair (SMR) has led SIXT van & truck to implement the 1link Service Network platform.
The new system provides the Glasgow-based commercial vehicle rental company with greater oversight and management of SMR operations across its five UK sites, supporting its commitment to reliability, efficiency, and service excellence.
Driving reliability and trust in fleet operations
Yvonne Gabler, newly appointed Managing Director for SIXT van & truck, said:
“Our customers rely on us to keep their businesses moving, and that means delivering service they can trust. By introducing 1link Service Network, we’re enhancing the speed, accuracy and efficiency of our fleet maintenance. It enables us to uphold the highest standards across our fleet while ensuring our customers enjoy a premium service from SIXT van & truck.”
She added that adopting 1link Service Network ensures the company’s vehicles are maintained to exceptional standards, allowing SIXT to deliver a faster, more dependable, and more streamlined experience for customers.
Enhancing operational control and visibility
Jim Williams, Head of Operations at SIXT van & truck, commented:
“We have managed our service, maintenance and repairs through Allstar ServicePoint, which is powered by 1link technology, for some time. However, moving to epyx’s 1link Service Network provides a more advanced solution that aligns with our growth ambitions for SIXT van & truck. It gives our locations the tools to act quickly and efficiently, while also enabling national oversight to uphold standards, increase efficiency and manage costs responsibly with greater data visibility.” He explained that integrating the platform with internal systems introduces higher levels of automation and precision, improving both fleet performance and operational accuracy.
“This ensures our fleet is maintained to the highest standards and allows us to deliver a faster, more efficient, and more reliable service for our customers.”
1link Service Network: trusted platform for UK fleets
1link Service Network is widely recognised as the industry standard SMR management platform, processing nearly 18,000 company car and van jobsheets each day for fleets comprising almost five million vehicles and collaborating with over 8,500 suppliers.
Marc Lees, Business Development Director, said:
“We have a longstanding relationship with SIXT van & truck and are very pleased to play our part in helping them to develop their SMR capabilities as they work to scale the business and increase brand awareness across the UK.”
Supporting fleet growth and customer confidence
Through the adoption of 1link Service Network, SIXT van & truck is not only streamlining its SMR processes but also reinforcing its reputation for quality, consistency, and customer trust.
The move reflects a wider trend among UK commercial fleets towards data-driven, automated maintenance management that enhances both operational performance and customer satisfaction.