Real-time access to Halfords workshop schedules
A new technological development now allows fleet drivers to book directly into the workshop diaries of 503 Halfords-owned service centres for the first time.
The integration covers both Halfords Autocentre and National Tyre and Autocare (NTA) locations, giving drivers the ability to select their preferred workshop online, view available time slots in real time, and confirm a booking using almost any digital device.
This functionality is the result of a new connection between the 1link Service Network platform and Halfords’ internal systems, representing a significant step forward in fleet maintenance convenience and efficiency.
Improving flexibility and customer convenience
Mike Daniels, Sales Director at Halfords, said:
“Real time diary integration is an important step forward for Halfords Autocentres. Company car and van drivers or service booking teams can now see availability for any individual garage and instantly reserve an appointment, removing delays associated with waiting for them to check, then confirm the booking. This represents a real improvement in customer experience and is already reducing lead times significantly.
“It means that confirmed bookings can be made 24/7, rather than just during workshop opening times, which is a definite efficiency gain for busy drivers who spend a lot of time on the road.”
By offering round-the-clock booking access, the new system enhances flexibility for drivers and fleet teams, making it easier to arrange maintenance and repairs at times that suit their schedules.
Delivering seamless digital booking through integration
Greg Tucker, Director – OEM & Network Management at epyx, said:
“This kind of direct booking has been something that we’ve wanted to deliver for our users for many years, and has only recently been made possible by new integrations of the type made between our 1link Service Network Driver Booking Module and Halfords.
“Instead of drivers sending a proposed booking to a workshop online and receiving what is essentially a manual reply from a user of the dealer’s software, they can go directly into a Halfords workshop diary and choose their own slot. It’s a benefit for everyone involved.”
This integration marks a milestone in the digitisation of fleet service booking, reducing manual intervention and improving the overall efficiency of workshop scheduling.
Advancing the 1link Service Network for fleets
The new functionality demonstrates how the 1link Service Network continues to evolve to support fleets with smarter, more automated processes that save time and improve driver experience.
By connecting directly to major workshop networks like Halfords, the platform ensures that fleets can manage service, maintenance, and repair bookings with greater speed, transparency, and convenience – key benefits for businesses focused on keeping their vehicles on the road.